FAQ
BounceSpace Overtoom - Frequently Asked Questions (FAQ)
Access
What are the opening hours?
The Café is open Monday to Friday from 08:00 to 17:00 and Saturday and Sunday from 09:00 to 17:00.
Outside of these hours, you can access the building with your personal access card from 06:00 to 22:00.
For visits outside of these times, make sure you have special access and know the alarm procedures.
How do I access the building?
Members can access the building through the Café during opening hours.
Outside of these hours, use the separate entrance with your personal access card.
Please make sure you are never in the building outside of alarm times without special access rights.
If the alarm is triggered and not switched off, the police may be called.
To avoid this, always leave the building at least 5 minutes before 22:00.
What about the alarm and other emergencies?
If you do not know the alarm code and have not received special access instructions, you should not be in a situation where the alarm is triggered.
If this happens, or in case of any other emergency, please call us at +31 20 223 16 24.
What should I do if I’m the last to leave?
Please make sure:
All windows are closed
Lights are switched off
Appliances (fans, TVs, etc.) are turned off
If others are still inside, coordinate with them before leaving.
Can I bring guests?
Yes! Guests are welcome in the Café and meeting spaces.
Guests who want to use a desk must have prior approval from the Bounce team or a day pass.
Members are responsible for their guests at all times.
Memberships and allowances
Flexible membership option:
A 10% surcharge applies to month-to-month (flexible) memberships.
What are the different membership options available?
Shared Desk 1 Day — €95/month
1 day per week desk access
1 hour/week Meeting Room Small (Phone Booth & Mini Rooms)
75% discount on Meeting Room Medium & Large
50% discount on black coffee
20% discount on food & white drinks
€10 discount on VondelGym membership
Free access to BounceSpace events
1 calendar month cancellation notice
Shared Desk 2 Days — €150/month
2 days per week desk access
2 hours/week Meeting Room Small
Same discounts & benefits as above
1 calendar month cancellation notice
Shared Desk 3 Days — €200/month
3 days per week desk access
3 hours/week Meeting Room Small
Same discounts & benefits as above
1 calendar month cancellation notice
Shared Desk 7 Days — €270/month
7 days per week desk access
7 hours/week Meeting Room Small
1 hour/week Meeting Room Medium or Large
Same discounts & benefits as above
1 calendar month cancellation notice
Personal Desk — €320/month
Your own dedicated desk
24/7 access
8 hours/week Meeting Room Small
2 hours/week Meeting Room Medium
75% discount on Meeting Room Medium & Large
Same café & gym discounts
2 calendar month cancellation notice
Postal Address — €99 (€44 for Members)
Business registration at our address
Mail & package handling
1 day pass per month
1 hour/week Meeting Room Small
Same café & gym discounts
1 calendar month cancellation notice
Studio — €2300/month
Private studio with 4 desks
8 hours/week Meeting Room Small
2 hours/week Meeting Room Medium
75% discount on larger meeting rooms
Same café & gym discounts
Free access to BounceSpace events
3 calendar month cancellation notice
Deposit: 1 month rent + VAT
Trash and mail / packages
How do I dispose of trash?
Please do not throw paper, cardboard, or glass in the bins on the floors.
These bins are for general waste only, and glass is dangerous for our cleaners.
Where do glass and paper go?
Glass: leave it in the trolley in the ground floor hallway
Paper & cardboard: use the large black container near the basement entrance
What about bulky items?
Please do not leave bulky items in hallways or next to bins.
There is a municipality waste container right outside the building (10m to the left when exiting).
Can I receive mail and packages?
Mail and packages can only be received if your membership includes this service.
Included: Personal Desk & Studio memberships
Shared Desk members can add mail service for €44/month
What’s the correct address format?
Always include Overtoom 141 and your floor number.
Example: Overtoom 141-3
How long can packages stay?
Packages must be collected within 5 days of delivery.
Uncollected packages may be removed.
Are packages with delivery codes allowed?
Only if you are available to receive them yourself.
Responsibility lies with the sender.
Optix app (bookings, issues & invoices)
How do I book meeting rooms or phone booths?
All bookings are done via the Optix app (iOS & Android).
Where do I find updates and events?
Through the Optix app and via email newsletters.
If you’re not receiving emails, please let us know.
How do I report an issue?
Report issues in the Optix app (Raise Issue) or email amsterdam@bouncespace.co
.
Why did I receive a pending invoice?
Invoices are created one month in advance and become due on the 1st of the following month.
Why can’t I download a pending invoice?
Pending invoices are drafts.
They can only be downloaded once paid or once they become due.
How do I pay my invoices?
All members must have a payment method linked in Optix.
If automatic payment fails, you can pay manually via the app.
What happens if I don’t pay on time?
Unpaid invoices may temporarily restrict access.
Failed payments incur a €4 bank fee, which may be passed on if it happens repeatedly.
For invoice questions, contact admin@bouncespace.co
.
General rules
Can I make phone calls or listen to music?
Calls longer than 5 minutes should be taken in phone booths.
Please use headphones for music.
Can I bring my dog or kid?
We’re dog-friendly, depending on your dog and your coworkers.
Always check with the team first.
Same idea applies to bringing kids.
The café
What are the café hours?
Coffee is served from 08:00 to 17:00.
Can I work in the café?
Yes — you’re welcome to work from the café.
Can I eat my own food in the café?
No, outside food is not allowed in the café.
Please use the kitchen on the 4th floor or the balcony (12:00–14:00).
Can I stay after café closing?
No — the café is closed outside opening hours.
Members can move to other floors.
How do I pay for café consumptions?
Tell the barista you’re a member to receive your discount.
You can pay directly or open a monthly tab.
